Shipping & Fulfillment Management

Replatforming – Total Overhaul or Gradual Update?

To stay competitive in ecommerce, it’s important to periodically assess the effectiveness of your ecommerce platform. Are the tools available to you meeting the demands of your business? Has the design become outdated or ceased to be user-friendly? Have customers expressed frustration with the frontend shopping experience? Is it challenging or time consuming to make the smallest changes to the site – either to the frontend or in the back office? Has your business outgrown your existing platform, or beyond the expertise of those currently managing your site? If so, it may be time to update your ecommerce platform.

After assessing the capabilities of your current platform, you may conclude that while updates are needed a complete overhaul of your site is not feasible or appropriate in the short term. So what are you to do? Is it better to stick with your current site, hoping to make it last until you do have the necessary resources to replatform? Or look for a solution that w... Read more

Financial Tools for Success in Cross-Border Ecommerce

You’ve determined that the time is right to expand your ecommerce company internationally. You’ve identified an ecommerce platform that offers multi-language solutions, offers an integrated backend toolkit to make managing your storefronts easy, and is versed in the SEO best-practices to ensure your translated, localized site will show up when customers search for the products you sell. Three important considerations remain before taking the global leap – currency conversion, shipping, and landed costs – to ensure customers complete purchases once they’ve found your global-friendly site.

Offer Currency Conversions in Real-Time

In addition to a marked preference for shopping in their native language, international customers appreciate having prices displayed in their local currency. Having a platform that can do instant conversions and present customers with accurate, current pricing in their preferred currency takes unwanted uncertainty out of the transaction and fosters greater confidence in your company with your customers.

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Integrating Warehouse & Shipping Management

While it’s easy to see the benefits of an optimized and integrated ecommerce system for customer management, it’s equally – if less obviously – important to have that system integrate with the one managing your inventory and shipping operations. The best ecommerce systems allow you to track customer and merchandise information with one interface; integrate with supply chain and finance systems; quickly and consistently update product data for multiple channels or storefronts. Having an inventory system that syncs with all of these other mission-critical systems further optimizes your ecommerce system and makes your ecommerce company even more competitive.

Optimize Service Delivery

Customers have found your site, been impressed by what youoffer, and made their purchase. Delivering exceptional service does not end with that transaction. With major brands offering ever-quicker delivery options, having an integrated inventory and warehouse system that continues to provide a superb and streamli... Read more

Optimizing Your B2B System

The volume of business-to-business orders occurring online continues to grow – even outpacing direct-to-consumer growth in 2014.¹ Research conducted by Forrester Consulting indicates B2B suppliers plan to expand ecommerce platforms in order to offer improved omnichannel experiences for customers in coming years. Survey respondents expressed a preference for B2B shopping experiences similar to to the D2C transactions they already engage in, with better search functionality, easy payment options, and other perks.²

A B2B system can be as dynamic and engaging as a full-featured, responsive D2C system – for an optimized browsing and shopping experience – or barebones and straightforward – for quick and easy re-ordering. With enormous potential for growth ahead, now is the time to invest in a B2B platform that will provide the browsing, shopping, and ordering experiences your B2B customers want.

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