Order Management

Replatforming – Total Overhaul or Gradual Update?

To stay competitive in ecommerce, it’s important to periodically assess the effectiveness of your ecommerce platform. Are the tools available to you meeting the demands of your business? Has the design become outdated or ceased to be user-friendly? Have customers expressed frustration with the frontend shopping experience? Is it challenging or time consuming to make the smallest changes to the site – either to the frontend or in the back office? Has your business outgrown your existing platform, or beyond the expertise of those currently managing your site? If so, it may be time to update your ecommerce platform.

After assessing the capabilities of your current platform, you may conclude that while updates are needed a complete overhaul of your site is not feasible or appropriate in the short term. So what are you to do? Is it better to stick with your current site, hoping to make it last until you do have the necessary resources to replatform? Or look for a solution that wil... Read more

Top 5 Things to Look for in a New Ecommerce Platform

Consumer expectations in ecommerce evolve rapidly. It’s important to stay responsive to those expectations in order to stay competitive in a diverse and growing field. This doesn’t mean adopting every new trend as it comes along in an effort to stick to the cutting edge of ecommerce innovation, however. It’s much better to implement features most suited to your business needs exceptionally well, rather than partially implement a myriad of features that won’t suit your clients. As your business grows and evolves, staying responsive to customer expectations may mean replatforming your site. The decision to do so requires significant consideration and planning. Moving to a new platform shouldn’t mean enduring the same shortcomings as the platform you recently left behind. Make sure any new platform you consider has the following five features:

• Customizability
• Scalability
• Built-in OMS
• Robust marketing tools
• Ongoing client support

Customizability

A platform that allows you to customize features, link to modern APIs, and design to your specific business needs is essential. Many platforms offer generic packages that don’t account for the unique requirements of individual ecommerce businesses. If a tool that is essential to your company is only available in one package, you are ob... Read more

Upshot Commerce 2015 – A Year in Review

2015 was a great year of growth for Upshot Commerce and our loyal brands. Our expanding team developed numerous improvements for our platform that benefited our existing partners and new clients we on-boarded this year. In addition, our digital strategy team has seen big wins for our brands in accelerating online growth.

A few details about what we’ve been up to in 2015:

3 Reasons to Integrate Your eCommerce Systems

To stay competitive in ecommerce, you have to be able to respond quickly to customer demands. This may mean integrating with new social media platforms, deploying new marketing strategies, taking advantage of innovative merchandising tools, or responding thoroughly and effectively to service requests. Integrating the systems that handle various elements of your ecommerce apparel business not only makes you more effective, but it can help you stay competitive. It can even provide you with unexpected opportunities for growth – courting customers overseas or by moving into the DTC market after years of success serving B2B customers.

Better Inventory Tracking

Unreliable inventory numbers can lead to lost sales and unhappy customers. While calling to notify a customer that an item they requested is actually out of stock, it’s worse still to have that customer leave your site entirely when discovering their desired item is “out of stock.” Having a supermaster for inventory, functioning as a central trusted source of inventory data across your system ensures that consistent and accurate stock levels are available at any time.

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